Introducing our A330-200F
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Contact Us

We encourage you to review our frequently asked questions section, where you will be able to find an immediate solution to the most common concerns

If you prefer, you can visit our local offices or contact us via email if you have inquiries regarding cargo shipments, claims on shipments or any other question regarding our services

Who can file a claim?

A formal claim must be filed by the consignee whose name appears on the Master Air Waybill. If the agent, the shipper or a third party wishes to do so, the consignee must assign the rights by sending a letter signed by the company legal representative.

What documents must be sent for the claim to be analyzed by the Cargo Report Center?

Please include the following information when you submit a claim:

  • Invoices and documents that specify the claimed value and how this value is settled.
  • Packing list.
  • Import declaration.
  • Adjuster’s report assessing the loss.
  • Company internal report specifying the reason for rejecting the product.
  • Report of Destruction for the affected goods or a certificate of its final disposal. If it was sold at a lower price, include the sales invoice.
  • Additional documents that you consider relevant to evaluate the claim.
  • Copy of the preliminary claim with the seal certifying that it was received by the airline.
  • Invoices and documents that specify the claimed value and how this value is settled.
  • Import declaration.
  • Packing list.
  • Additional documents that you consider relevant to evaluate the claim.
  • Copy of the preliminary claim with a seal certifying that it was received by the airline.

Contact Email Phone
Cargo reports Centre cargoclaims@avianca.com (BOG) +57 (1) 439-7900 1252 / 1253 / 1254 FAX: Ext. 1102
From other cities
BAQ+57(5)3348339 Ext. 1252 / 1253 / 1254 FAX: Ext. 1102
CCS +58 (212) 355 1035 Ext. 1252 / 1253 / 1254 FAX: Ext. 1102
CLO +57 (2) 666 3266 Ext. 1252 / 1253 / 1254 FAX: Ext. 1102
MIA +1 (305) 526 6720 Ext. 1252 / 1253 / 1254 FAX: Ext. 1102
MDE +57 (4) 569 9200 Ext. 1252 / 1253 / 1254 FAX: Ext. 1102