Tampa Cargo S.A.S., a commercial company incorporated in the Republic of Colombia, domiciled in Rionegro, Antioquia, acting on its own behalf as provider and trader of air cargo transportation services; and acting on its own behalf and on behalf of AerovĂ­as del Continente Americano S.A. Avianca, Avianca Ecuador, S.A., Taca International Airlines S.A., Avianca Costa Rica, S.A., Trans American Airlines S.A., for responding, handling and managing claims filed by customers and users of the cargo services from the aforementioned companies, being responsible for and in charge of collecting, storing, using, distributing or deleting personal data, notifies about the adoption of a General Privacy Policy which is available at www.avianca.com

Such General Privacy Policy is applicable to handling of personal data, as provided by our customers and users in the commercial and customer service areas, at this website and/or the points of sale of our commercial agents, which are used, processed and dealt with to confirm the acquisition of our products and services as well as to provide them under the terms and conditions offered. To this purpose, Tampa Cargo S.A.S. shall collect, store, use, share, transfer and/or transmit data to third countries pursuant the terms and conditions of the acquired products and services and the General Privacy Policy. These data may be also used for the accounting records required; reports to surveillance and control authorities or police and judicial authorities as well as for the processing and management of cargo claims; and the processing and handling of comments and complaints on the services provided. They may be used to be included in customer data base; for registration and analysis of new customers; to answer requests of service quotes; to be used for commercial and advertising purposes as well as to contact owners of these data.

Owners may exercise their rights to know, update, correct and delete personal data by delivering their request sending us an e-mail to: cargoclaims@avianca.com or at phone +57 (1) 4397900 Ext. 1252; 1253; 1254 or 1264; in accordance with the procedures provided by Law 1581 of 2012 and the General Privacy Policy.