General Cargo

In different industries there are requirements for air transportation of all types of cargo, from textiles to oil drills, there is our General Cargo service for your shipment.

We put at your disposal:

• Booking Support Team
• Operational Personnel Specialized in cargo handling
• Use of optimal handling and loading equipment
• Tracking information for cargo status
• Service availability throughout our route network
• Can be used with the speed STANDARD product offering (STD).

For more information about our General Cargo product, please contact one of our representatives in your local office.

Live

Air transportation of live animals is subject to the IATA Live Animal Regulations Manual (LAR). regulations, which specify documentation, travel containers, and special labels required to ensure safe carriage of animals.

Main features of this service:

• Priority boarding under our speed PRIORITY portfolio (PRI)
• Expedite ramp handling
• Personalized handling
• Transportation of animal handlers in our freighter flights (for horses  and any other type of animal that requires to be transported in the Main Deck of the aircraft)

There are some special requirements you need to consider:

• The shipper is responsible of having the proper documentation, permits, labeling and travel containers
• It is recommended that the shipper coordinates in advance with the consignee or freight forwarder to pick up the animals as soon as they arrive to final destination
• Live animals will not be able to spend the night at the airline´s warehouse; this restriction includes origin, transit and destination stations. Shipper must coordinate shipment considering itinerary and transit times
• The freight forwarder or shipper must ensure that the animals fulfill all phytosanitary conditions and prerequisites required by local authorities at origin and destination
• Is not permitted to carry animals from the rodent family in our aircraft.  Some examples of this kind of animals are: squirrels, beavers, rabbits, Guiney pigs, porcupines, rats and mice, from all species including lab rats or pets like hamsters
• The airline will not accept live animals that can be dangerous or harmful during flight (animals that show offensive or aggressive behavior that cannot be calmed by sedatives)
• Is not permitted to carry Live animals that appear in the CITES list (the Convention on International Trade in Endangered Species of Wild Fauna and Flora). The shipper must check the government requirements to avoid illegal trafficking of flora and fauna
• The airline will not transport animals that have given birth in the last 48 hours
• The airline will not accept pregnant animals unless their accompanied by a veterinarian certificate that certifies the animal is fit to travel and there is not risk of birth occurring during the journey
• The airline will not accept pets under 8 weeks old
• Animals cannot be consolidated with other type of cargo
• Is not permitted to carry live animals in Embraer 190 and ATRs

Main features of the service are:

• Priority boarding
• Expedite ramp handling
• Specialized l handling
• Animal Handler transportation in our Freighters (applies for horses’ shipments , and / or any other main deck animal)

For more information regarding the conditions and restrictions of this service, contact your local cargo adviser

Dangerous Goods

Dangerous goods or restricted articles are described as products or substances that are capable of posing a significant risk to health, safety or property when transported by air. These articles require special handling and procedures established by IATA's Dangerous Goods Regulations for air transportation.

We have specialized personnel to handle in a safe, secure, responsible and diligent manner all Dangerous Goods’ shipments.

Main features of the service:

• Boarding priority under our speed STANDARD product (STD)
• Specialized handling by trained and highly qualified personnel
• Storage in specialized areas
• Our Freighter fleet allows us to handle a wider variety of dangerous goods

Some of the items deemed dangerous are:

• Compressed gases (flammable, non-flammable and toxic) gas canister, compressed air cylinders, aerosols or diving air tanks
• Corrosive substances (acid, alkaline): wet cell battery
• Explosives: weapons, munitions or pyrotechnics materials
• Flammable liquids or solids: lighter fuel, matches and items that are easily ignited
• Radioactive materials
• Oxidizing or irritant materials: bleaching agents, peroxide, hydrogen peroxide
• Toxic or poisonous materials: arsenic, cyanide, insecticides or herbicides
• Infectious substances and laboratory samples for diagnosis

All items classified as dangerous goods must be tendered to the carrier as follows:

• Properly classified, labeled and with the proper name of the article being shipped
• Properly packaged, according to the applicable Packaging Instructions according to IATA's Dangerous Goods Regulations Manual
• Properly labeled, according to the risks that the article can represent during air transport
• Accompanied by "The Shipper Declaration of Dangerous Goods" form, properly completed and signed

There are some special requirements the shipper needs to consider:

• There are some substances and articles that are restricted for air transportation, please review IATA's Dangerous Goods Regulations Manuals
• Shipper must check with local authorities at origin, transit and destination any restrictions and/or special documentation required for the shipments
• Shipper must check with our local office the restrictions per carrier that might apply

Note: For more information about the acceptance of any dangerous item contact our local office or write us via email before submitting the shippment for transportation.

Human Remains

We are committed to providing attentiveness and respect when transporting human remains. We understand the importance of the situation, and we treat each shipment with utmost care to ensure an optimal arrival at the final destination. Human Remains and ashes are considered special shipments, with top boarding priority and confirmed space from origin to destination.

Main features of the service:

• Highest boarding priority on our flights
• We guarantee your transportation on commercial flights through our PRIORITY (PRI) speed product.
• Storage in special areas within our warehouses

These are some of the documents that may be required for the transportation of Human Remains; nonetheless, you should contact the local authorities, for any additional documentation required:

• Permit for international transit of human remains, granted by the health authority where the death occurred
• Embalmer certificate
• Death certificate issued by the competent authority of the country where the death occurred
• Copy of the passport of the deceased and of the family member or legal representative requesting the transportation.

The shipper must verify that the type of packaging is appropriate for air transportation. The type of packaging will vary depending on whether or not the human remains are cremated.

• Cremated Human Remains: should be packed properly in sealed funeral urns; The urn box should be protected with an outer packaging to prevent damage during transportation
• Non-cremated Human Remains: Only 2 kinds of packaging are allowed:
  • Zeigler Unit (Ziegler Tray): the remains must be placed inside a hermetically sealed box and reinforced with outer packaging of pressed cardboard or wood to provide more protection
  • Coffins: Must be reinforced with an outer packaging using a pressed cardboard box or wood
• Exhumed remains: must be packed as a Non-cremated Human Remain

Note: Human Remains reservations must be previously coordinated for space confirmation. For more information on the conditions and restrictions of Human Remains transportation, contact our local cargo advisor or write us via email.

Fresh

These goods are, among others, those of easy decomposition or those that require priority handling at the shipper's request, and are treated under our speed PRIORITY (PRI) or STANDARD (STD) product.

Some examples of these goods include:

• Fresh products: frozen or fresh meats, fish, seafood and mussels
• Flowers, foliage, plants
• Fresh fruits, vegetables and fresh greens
• Dairy products, ice-cream
• Medicines, blood and/or plasma, serum and vaccines
• Bread and pastries
• Newspapers and magazines

Note: For more information about the packaging recommendations, conditions and restrictions of the transportation of Perishable Cargo, contact our local cargo advisor or write us via email.

Valuables

With our PRIORITY (PRI) service, we guarantee the high priority and safe transportation of goods that due to it´s nature require expedite handling and special security measures.

Some examples of Valuable Cargo are:

• Gold
• Bank notes
• Platinum metals
• Traveller´s checks
• Stocks
• Gemstones
• Jewelry

Main features of the service:

• Shipments are escorted by our security staff at origin, transit points and destination
• Contingency plans in case of flight delays, landing on alternative airport, etc
• Storage in specialized areas
• Surveillance within the warehouse in our main stations, though a close circuit television system
• Constant communication through internal pre-alerts to all personnel involved in shipment´s handling
• Special coordination between security and operational teams
• All shipments of valuables are guaranteed with positive space on Avianca (Passenger flights) through our speed PRIORITY (PRI) product
• Special contract for transportation of valuables needs to be sign

There are some special requirements the shipper needs to consider:

• For valuable cargo shipments the Airwaybill must be issued without a declared value
• Valuable Cargo cannot be consolidated with other type of commodities/goods, however it can be consolidated with other valuable goods
• Before shipping valuable cargo is necessary to contact your local sales agent, in order to coordinate all airline requirements

Note: For more information about the conditions and restrictions of the transportation of Valuables, contact your local cargo advisor or write us via email.

Courier

As we understand the special needs of the courier companies or Mail, we offer a reliable service that ensures on time arrival of their shipments. These are accepted subject to the Courier Service regulations and rates of each country.

Main features of this service:

• Airport to Airport transportation
• Priority shipment according to our speed STANDARD product (STD)
• This product is designed to be carried in passenger flights although it can also fly in freighter flights.
• Rates apply on physical weight as long as the shipment fulfills the following conditions:
  • Maximum weight per piece is 50 kg (110 lb)
  • Maximum linear dimensions per piece is 254 cm (100 in)
• Mail handling in accordance with Universal Postal Union (UPU) industry standards.
• Electronic notifications for the Mail (Postal) through RESDIT messenger service

Note: For more information about the conditions and restrictions of the transportation of Courier’s, contact your local cargo advisor or write us via email.